Support and Contact

Last updated: August 5, 2026

For help with Spark Short Drama, email contact@sparkart.hk.

What to include

• A short description of the problem and when it occurred.
• Your TikTok app version, device type, and country or region.
• The drama title and episode number, if applicable.
• For payment issues, the TikTok trade/order reference and approximate transaction time.
• A screenshot that does not expose passwords, tokens, payment credentials, or government identification.

Do not email your TikTok password, verification code, payment credentials, or full identity document. We may ask for limited additional information to locate an order or verify a privacy request.

Common issues

• Playback: update TikTok, reopen the Mini, confirm your network connection, and retry.
• Payment completed but episode locked: wait briefly for the platform callback, reopen the episode, then contact us with the order reference if access is still missing.
• Bean balance, charge, or refund: TikTok processes Beans and platform billing. We can investigate Spark fulfillment, while TikTok Support may be required for the underlying Bean transaction.
• Privacy or deletion: follow the deletion instructions.

Other requests

Use Content and Safety Reporting for harmful or policy-violating content and Copyright and IP Complaints for rights-holder notices.

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